GEMS Group Ltd

Geotechnical Engineering and Marine Surveys (GEMS) were founded in 2004 and is an independent group of companies providing geotechnical, geophysical, survey and metocean services around the world. Since the inception GEMS has expanded rapidly, with international offices in the UK, Belgium, Nigeria, Egypt, Qatar and the UAE. GEMS have a large team of knowledgeable professionals and can call upon a vast pool of in&ndashhouse expertise. Every member of the GEMS technical team is a professionally qualified engineer, geophysicist, hydrographer or scientist. GEMS carry out engineering investigations of sites and locations worldwide. With access to an expanded fleet, the company offers its clients a fully comprehensive service for offshore, near shore and onshore site investigations. For more information please go to www.gems-group.com

With various operations spanning all over the world, the requirement of a cost effective and robust mobile telecoms solution is key to the success of the business. With the company in a significant stage of growth, over the last 2 years the requirements for mobile telephony has tripled to over 30 devices both traditional mobile and also international data cards for email and communication on the move. Part of the project was to assist in the move of the UK office to implement a solution with ISDN30 lines connecting to a new IP telephone system. With the company mobiles being managed through one of the major networks directly and the office telecommunications through BT, there was a requirement to consolidate where possible. Whereas the service they had received hadn’t been too bad, they liked the idea of having a single point of contact to deal with any ongoing service issues they may have and this was a big driver in their decision.

The combined solution was awarded to freshbaked communications based on the overall suitability of what was proposed and the ongoing relationship has worked extremely well. Sara Loverock, Office Manager in the UK said:

"Telecoms is a significant monthly cost to us as a business and our end users travel all over the world so we need to feel confident in our provider. The proactive approach and service given by our Key Account Manager with face to face quarterly reviews has helped us tremendously in the ongoing management of these accounts. We have found a cost effective solution and feel that freshbaked will always go that extra mile to help us when needed."

For more information on the products and services freshbaked communications can provide please contact us on 02920 491 491.

» GEMS Survey Ltd Case Study and Testimonial.pdf (pdf)