Project Stakeholder Management

Overview:

At this highly practical and interactive training course you will learn how effectively manage the client that changes their mind during the project, and get results from the sub contractor who says they will, but doesn’t. Through effective management of key stakeholders you can reduce losses from cost overruns, manage risk more effectively and be more certain of client satisfaction at the end of the project.

Objectives:

By the end of this course, delegates will be able to:

• Move from ‘common practice’ to ‘best practice’ and maximise performance
• Generate support within their organisations for their projects and identify ways of resolving apparent conflicts of interest
• Stay close to their client and understand how the project can evolve to the client’s satisfaction without impacting on their own success criteria
• Understand how to implement best practice in their organisation to achieve top results
  

Topics covered:

Who are Stakeholders?

• Identifying both internal and external project stakeholders
• Prioritising key stakeholder groups
• Creating relevant management strategies

Managing Expectations

• Understanding the role of the various stakeholders and their interest in the project
• Determining stakeholder values to enable management of their needs
• Developing strategies for managing stakeholder expectations
• Ensuring stakeholder satisfaction

Defining Approaches to Communication

• How do you deliver bad news?
• Whether to consult or to inform?
• What process should be used?
• Looking at interpersonal relationships, understanding why people who experience the same thing feel differently about them
• Learning how communication must be judged by the outcome and not the message
• Developing a personal strategy to improve communications

Building and Maintaining Relationships

• Looking into the nature of groups and assessing the meaning and importance of the group dynamic
• Examining the factors which influence the group cohesiveness and group performance
• Building up a personal profile that can be used to determine the best methods of achieving productive relationships
• Looking at all aspects of relationships both within and outside the sphere of the project

Conflict Resolution

• Analysing the nature of role relationships and role conflict within a Stakeholder group
• Looking at possible solutions and how to implement them
• Confident negotiating and successful resolution of conflicts

Duration: 2 days
Maximum Places: 12
Group Price: £1,700

For more information
please contact us on
029 20 491 491

View Print Friendly Page