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Problem Solving and Decision Making
Overview:
No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved and decisions that need to be made! This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step-by-step process that can be used in any problem situation.
Objectives:
By the end of the course, delegates will be able to:
- Recognise the existence, nature and scope of problems
- Describe contributory problems
- Identify options for resolving the problem
- Use a Flow Process Analysis Tool
- Recommend a solution to the problem
- Monitor and evaluate the solution to ensure objectives are achieved
- Identify the key factors that affect the way we make decisions
- Describe what relevant information should be collected before making decisions
- Describe the key principles of the decision making process
- Use an appropriate decision making model
Topics covered:
- How to recognise, investigate and analyse problems
- Set objectives in relation to the problem
- How to evaluate options
- Using data to investigate problems
- Using variations in a process
- Generate Potential Ideas
- Understand how to use Creativity Techniques
- Decision making techniques
- Application of problem solving and decision making techniques
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Duration: 1 day
Maximum Places: 12
Group Price: £850
For more information
please contact us on
029 20 491 491
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