Positive First Impressions

Overview:

A client's first point of contact with an organisation is crucial and will determine their first impression. This course is designed to explore essential communication skills to ensure your clients and visitors will have a professional and positive experience.

Objectives:

By the end of the course the delegates will be able to :

• Create a positive impression on others
• Use positive body language to project a professional image
• Identfiy the benefits of positive thinking
• Develop a positive personal profile and action plan for self improvement

Topics covered:

• The importance of your role
• Exploring first impressions
• Managing your image
• Positive Body Language
• Knowing yourself and your skills, recognising your achievements and positive success factors
• Positive v Negative thinking, coping with mistakes failure positively
• Benefits of positive thinking
• Face to face communication - Meeting and Greeting
• The unique aspects of telephone communication
• Listening skills
• Handling complaints
• Personal action plan to create a positive self image

Duration: 1 day
Maximum Places: 12
Group Price: £850

For more information
please contact us on
029 20 491 491

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