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Assert Yourself
Overview:
Assertiveness is a behaviour we can use when communicating and interacting with others. It's a way of treating others as equals and standing up for your rights without violating the rights of others. This includes tactfully, justly, confidently and effectively expressing our preferences, needs, opinions and feelings. Assertiveness is a skill that can be learned and will contribute to your effectiveness at work.
Assertive people feel in control and can achieve win-win outcomes in any interpersonal discussion without being perceived as aggressive. They make their point persuasively whilst supporting the opinions of others. Furthermore, they build co-operation within a team which is essential for achieving maximum potential individually and for the organisation.
Objectives:
By the end of this course, delegates will be able to :
- Define assertiveness
- Understand the principles, benefits and challenges of assertive communication
- Recognise the barriers to being assertive
- Appreciate the origin of these barriers
- Respond rather than react
- Use a number of effective assertiveness techniques to best suit the situation
Topics covered:
- The need for assertiveness - identify situations where you would like to be more assertive
- Exploration of Submissive, Assertive, Aggressive, and Passive Aggressive behaviour
- Barriers to assertiveness
- Behaviour conditioning
- Moving out of comfort zones-Cycle of Response
- Rights and responsibilities
- Range of Assertiveness Techniques e.g. self-disclosure, broken record, negative assertion and fogging. The techniques covered are chosen to best suit the individuals in the group as the day progresses
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Duration: 1 day
Maximum Places: 12
Group Price: £850
For more information
please contact us on
029 20 491 491
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Open Courses Available:
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