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Effective Interpersonal Communication
Overview:
It has been said that the true meaning of a message is the way it is received and understood. This suggests that the responsibility for effective communication lies in the person sending it. This course explores the skills and methods required to be an effective communicator; contributing to improving your business.
Objectives:
By the end of the course delegates will be able to:
- Describe the key elements of the communication process
- List the barriers and benefits of effective communication
- Demonstrate effective listening skills using questioning techniques where necessary
- Demonstrate the ability to communicate verbally with colleagues at all levels at the right place and time
- Identify the different communication styles and know when to adapt your style
Topics covered:
- Key elements of the communication process
- Exploring inetrpersonal communication
- Barriers to communication and how to overcome them
- The essentials of communication
- Questioning skills
- Listening skills
- Rapport building
- Perception: the impact we make, identifying the individual styles, adapting our style to others
- Review and close
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Duration: 1 day
Maximum Places: 12
Group Price: £850
For more information
please contact us on
029 20 491 491
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Open Courses Available:
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