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Your freshbaked™ contact
is Miff Riley
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Effective Tele-Sales
Date:
18/08/2010
Duration: 1 Day
Places Available: 12
Price: £125
Venue: Cardiff
Overview:
Securing sales is vital to keep businesses moving forward. Often the sales team are the first contact the client has with an organisation, so the client has to have a positive experience. The aim is to meet the needs of the client and the organisation so both parties get what they need. Tele-sales needs to be approached in the correct way as we haven't got the luxury of face to face communication.
Objectives:
By the end of the course delegates will be able to:
- Use the verbal handshake
- Understand the structure of a sale
- Paint the picture
- Use effective questioning skills to meet clients needs
- Listen to the client's needs so these can be matched/exceeded
- Making a connection with the client to maximise sales potential, ensuring the call matches the needs of the customer
- Overcome objections
- Close a sale effectively
Topics covered:
- Verbal handshake
- The structure of a sale
- Painting the picture
- Types of objections and how to overcome these
- The essentials of communication:
- Questioning skills
- Listening skills
- Pitch and tone of voice
- Making the connection using your unique style
- Positive language
- The importance of closing the sale and how to do this
- Review and close
Additional Information:
1 Day Course
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