Introduction to Emotional Intelligence

Duration: 1 day
Maximum Places: 12
Price: £125 +VAT per delegate

Overview:

Experts are now recognising that high levels of Emotional Intelligence (EI) are essential for business success and that our EI is located in a separate part of our brain to IQ. EI is about feelings, understanding, recognising and managing them, not only in ourselves but those we work with. It helps us make decisions, empathise, work well with others, influence and lead others. EI is linked to our motivation and helps us to control impulsive reactions.

"Emotional Intelligence is a different way of being smart".....Dan Goleman 1996

Objectives:

By the end of this course delegates will be able to:

• Define EI
• Recognise the benefits of EI
• Recognise your own feelings, their cause and how they affect performance at work
• Consider areas to build on and recognise strengths
• Manage your own EI
• Build positive working relationships in both your work and personal life

Topics covered:

• Defining EI and the difference between IQ
• The hard case for soft skills
• Emotional SMARTS analysis
• Learned optimism and controlling negativity
• Developing trust
• Navigating office politics
• Action Planning

Contact:

freshbaked™ Group
House Three
The Maltings
East Tyndall Street
Cardiff CF24 5EA

Telephone
029 20 491 491

Fax
029 20 491 591