Building and Managing High Performing Teams

Overview:

As team working becomes the model of modern business life, managers need to develop new skills to manage teams as well as individuals. Managing teams, however, is complex and can cause conflict as a result of different expectations, overlapping functions and responsibilities and interpersonal friction. Teams that are committed, managed and operating effectively deliver major improvements on organisational effectiveness, productivity, profitability and individual employee satisfaction.

Objectives:

By the end of the course, delegates will be able to:

• Understanding the role of the team leader
• Learning what makes a successful team and how to group individuals together
• Build their management and interpersonal skills to manage teams effectively
• Increase their confidence in their ability to manage teams
• Improve performance through high performance teams and the creation of team players
• Manage change and dealing with conflict within teams
• Develop practical action plans

Topics covered:

Types of Teams

• Project, re-engineering, international, self managing,  cross-functional, sales, virtual and remote teams

• Your role managing a team
• Understanding your own influencing style – identifying your strengths and weaknesses as a leader
• Communicating effectively with your team – face-to-face, two-way and open communication
• Remote communication with your team – tools, methods and considerations

• Identifying the role and skills of the team in achieving results
• Setting rules, objectives, goals and expectations for clear team understanding and future direction
• Turning groups into teams – developing team players
• Recognising and capitalising on the different qualities of individuals and teams
• Developing a team culture able to discuss differences openly
• Breaking down barriers, brainstorming, encouraging listening and building trust
• Using effective delegation to empower and improve team performance

• Developing your management and interpersonal skills to work with teams
• Being confident and motivated in your ability to manage teams – gaining credibility
• Making effective decisions on behalf of the team

• Using empowerment to unleash motivation and increase team initiative
• Working with and encouraging individuals within a team
• Coaching and mentoring team members for personal development and job enrichment
• Individual v Team incentives

• Managing change in teams
• Handling unvoiced and invisible objections
• Identifying the different characteristics of team members and potential for conflict
• Dealing with difficult people

• Understanding the team development life cycle
• Measuring performance with KPIs
• Encouraging feedback, monitoring and appraisal of teams
• Action plans for building and managing effective teams
• Using reward based targets

Duration: 2 days
Maximum Places: 12
Price: £200 +VAT per delegate

For more information
please contact us on
029 20 491 491

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