Level 3 Award in First Line Management

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Overview:

The Award in First Line Management is designed to give an introduction of the skills and knowledge that are needed by the first line manager.

This qualification is suitable for individuals who are either new to the role of first line management or who are currently first line managers who would like to develop their skills.

Objectives:

The Award consists of an induction, one mandatory unit with a credit value of 2 and selected optional units with a minimum credit value of 3.

The whole programme will take a minimum of 34 hours, plus time for assessment.

Structure and Content

Minimum of 5 credits
Induction - one hour
Tutorial support - two hours
One mandatory unit, credit value of 2
Selected optional unit(s) with a minimum total credit value of 3

Assessment

Mandatory unit is assessed through a work based assignment
Dependent on the optional units undertaken, these are assessed through a choice of: work based assingments, reflective reviews, knowledge reviews, oral presentations, role-play scenarios or written reports

Topics covered:

Ref	Unit Title	NCV*	Mandatory
M3.01	Solving problems and making decisions	2	Yes
M3.02	Understanding change in the workplace	2
M3.03	Planning change in the workplace	2
M3.04	Achieving objectives through time management	1
M3.05	Writing for business	1
M3.06	Managing creativity and innovation in the workplace	1
M3.07	Obtaining information for effective management	2
M3.08	Managing customer service	1
M3.09	Giving briefings and making presentations in the workplace	1
M3.10	Introduction to leadership	2
M3.11	Building the team	1
M3.12	Motivating to perform in the workplace	2
M3.13	Developing yourself and others	2
M3.14	Managing conflict in the workplace	1
M3.15	Managing stress in the workplace	1
M3.16	Managing the employment relationship	2
M3.17	Recruiting, selecting and inducting new staff in the workplace	3
M3.18	Coaching and training your work team	2
M3.19	Providing quality to customers	2
M3.20	Planning to work efficiently	2
M3.21	Organising and delegating	1
M3.22	Managing projects	2
M3.23	Managing health and safety at work	3
M3.24	Understanding organistions in their context	2
M3.25	Understanding culture and ethics in organisations	2
M3.26	Managing performance	1
M3.27	Working with costs and budgets	1
M3.28	Managing the efficient use of materials	1
M3.29	Managing the effective use of equipment	1
M3.30	Understanding the communication process in the workplace	1
M3.31	Influencing others at work	1
M3.32	Communicating one-to-one at work	1
M3.33	Effective meetings for managers	2
M3.34	Understanding workplace information systems	1
M3.35	Marketing for meetings	1

* Notional Credit Value

Duration: 34 hours
Maximum Places: 12
Price: £960 +VAT

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