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Advice and Guidance Level 2 NVQ
Overview:
The Level 2 NVQ in Advice and Guidance is designed to reflect the activities and responsibilities of candidates who are in work roles where they provide an administrative support function to practitioners and also customer service to clients.
It is suitable for candidates:
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who have particular customer service and administrative job roles
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who are working in designated advice or guidance organisations
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whose role is to provide service to customers and support to practitioners
Objectives:
By the end of this programme, employees will benefit from:
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A clear understanding of responsibilities
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The development of new skills
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The recognition of existing skills
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Opportunities to improve service
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Improvements to working practice
Employers will benefit from:
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Improved staff performance
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Increased skill levels
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More highly motivated staff
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Improvements in the quality and service provided
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New ideas for future development Centres
Topics covered:
To achieve a full Level 2 NVQ in Advice and Guidance, candidates must complete six units in total. These are drawn from three mandatory units and three optional units. Candidates must also complete a reflective account based on their personal learning experiences to achieve the NVQ.
Mandatory units
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Establish contact with clients
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Review own contribution to the service
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Supply information materials to clients
Optional units
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Enable clients to gain access to the service
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Identify the requirements of clients
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Assist clients to gain access to other services
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Maintain information materials for use in the service
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Duration: 12 months
Price: £1,100 +VAT
For more information
please contact us on
029 20 491 491
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